1 Introduction and Acceptance of Terms
These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User") and pavilion88 ("Platform", "We"). This Agreement governs your use of the website, mobile application, services and all content available on the pavilion88 platform.
Pavilion88 is an online gaming platform offering a wide range of entertainment including Slot Games, Live Casino, Fish Shooting Games and Sports Betting — all designed specifically for Malaysian players. We are committed to providing a safe, fair and responsible gaming environment.
By accessing or using any part of the pavilion88 platform, you confirm that you:
- Be at least 18 years of age;
- Have full legal capacity to enter into this agreement;
- Not prohibited by any law or regulation from using this service;
- Agree to comply with all terms stated in this document.
2 Eligibility and Account Registration
2.1 Age and Eligibility Requirements
Pavilion88 services are strictly limited to individuals aged 18 and above. pavilion88 takes the prevention of underage access very seriously and reserves the right to request proof of age at any time. Should there be evidence that an underage user has accessed this platform, the account in question will be terminated immediately and all balances forfeited.
2.2 Account Registration
Each user is only permitted to hold one account at pavilion88. Registering multiple accounts using the same name, phone number, identification card or bank details is strictly prohibited and may result in all associated accounts being blocked and balances forfeited.
Upon registration, you are required to provide truthful, accurate and up-to-date information including:
- Full name as shown on your identification card (MyKad);
- An active and reachable phone number;
- A valid and active email address;
- Correct bank account details for withdrawal purposes.
2.3 Identity Verification (KYC)
Pavilion88 complies with strict Know Your Customer (KYC) requirements. You may be asked to submit identity verification documents such as a copy of your MyKad and proof of address before your first withdrawal or when requested by our team. This process is in place to protect you from fraud and unauthorised account access.
3 Deposits, Withdrawals and Financial Transactions
3.1 Deposits
All deposits to your pavilion88 account are processed in Malaysian Ringgit (MYR) via supported payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay and ShopeePay. No hidden fees are charged on deposits. Deposits are typically credited instantly or within a few minutes depending on the payment method used.
3.2 Withdrawals
Withdrawal requests will be processed within 15 minutes to one hour for most payment methods. pavilion88 reserves the right to request additional verification documents before approving any withdrawal for security purposes. The bank account used for withdrawals must be in the same name as the registered user.
3.3 User Responsibilities in Transactions
You are solely responsible for ensuring the accuracy of the bank details provided for withdrawals. pavilion88 is not liable for any losses resulting from incorrect or incomplete account information submitted by the user.
4 Bonuses, Promotions and Wagering Terms
4.1 Bonus Offers
Pavilion88 offers a variety of bonuses and promotions from time to time, including a welcome bonus, weekly cashback, reload bonuses and exclusive offers for VIP members. Each bonus offer is subject to wagering requirements and specific terms that will be stated alongside each offer.
4.2 General Bonus Terms
- Each bonus may only be claimed once unless otherwise stated;
- Bonuses may not be transferred or directly converted to cash without meeting the wagering requirements;
- Pavilion88 reserves the right to void any bonus obtained through unauthorised means or fraud;
- Wagering requirements must be met within the specified period or the bonus will expire automatically;
- In the event of any discrepancy in bonus information, the version reflected in the user's account shall prevail.
4.3 Bonus Abuse
Pavilion88 actively monitors suspicious wagering activity. Any attempt to abuse bonuses through systematic low-risk betting, use of multiple accounts or strategies designed to exploit promotional offers may result in bonus cancellation and account closure.
5 User Conduct and Prohibitions
As a pavilion88 user, you agree not to engage in any of the following activities:
- Using software, bots, or automated tools to interact with the platform;
- Opening multiple accounts with the intent of obtaining excessive bonuses;
- Engaging in money laundering or any other illegal financial activity;
- Sharing login credentials with third parties or allowing others to use your account;
- Using a credit card or bank account that does not belong to you for transactions;
- Attempting to hack, disrupt, or damage the platform's infrastructure;
- Deceiving, misleading, or making false representations to pavilion88 or other users.
Violation of any of the above prohibitions may result in permanent account suspension or closure without prior notice, as well as legal action where necessary.
6 Account Security and Privacy
6.1 Password Security
You are solely responsible for keeping your pavilion88 account password and login credentials confidential. pavilion88 recommends using a strong password that combines uppercase letters, lowercase letters, numbers, and symbols. Never share your login details with anyone, including family members.
6.2 Two-Factor Authentication (2FA)
Pavilion88 provides a two-factor authentication (2FA) feature to protect your account from unauthorised access. You are advised to enable 2FA through your account settings. If you suspect your account has been accessed without authorisation, please contact our support team immediately.
6.3 Data Encryption
All personal data and financial transactions at pavilion88 are protected by 256-bit SSL encryption — the same security standard used by major banking institutions. Your personal information is handled with full confidentiality in accordance with our Privacy Policy.
7 Responsible Gaming
Pavilion88 is committed to promoting responsible gaming. We believe that online gaming should be a source of entertainment only and not a means to resolve financial problems or life pressures.
Pavilion88 provides the following self-control tools for all users:
- Deposit Limit: Set daily, weekly or monthly limits on your deposits;
- Play Time Limit: Control the amount of time you spend on the platform each day;
- Temporary Break: Suspend your account for a set period if you need a break;
- Self-Exclusion: Choose to permanently self-exclude from the platform if needed.
If you or someone you know is experiencing problems related to gambling, we encourage you to seek help immediately. For further guidance, visit the Responsible Gaming ours.
8 Liability Limits and Disclaimer
Pavilion88 strives to ensure the platform operates without interruption at all times. However, we make no guarantee that the platform will always be free from technical errors, service disruptions or delays caused by factors beyond our control.
Pavilion88 is not liable for:
- Loss of profits or indirect losses arising from use of the platform;
- Service disruptions due to system maintenance, natural disasters, or third-party interference;
- Any losses arising from unauthorised account use due to user negligence;
- Game outcomes that have been fully settled in accordance with the established rules.
Pavilion88's total liability to any user under any circumstances is limited to the amount deposited by the user in the 30 days preceding the relevant claim.
9 Account Closure and Termination of Service
9.1 Closure by User
You have the right to close your pavilion88 account at any time by contacting our support team. Prior to closure, any remaining balance in your account (subject to applicable wagering requirements) will be returned to you via the standard withdrawal method.
9.2 Closure by pavilion88
Pavilion88 reserves the right to suspend or close any account without prior notice under the following circumstances:
- Violation of any part of these Terms and Conditions;
- Suspected fraudulent activity or attempted fraud;
- Confirmation that the user is underage;
- Instructions from relevant authorities;
- Accounts that have been inactive for 12 consecutive months.
10 Terms Amendment and Governing Law
Pavilion88 reserves the right to modify, update or replace any part of these Terms and Conditions at any time. Any changes take effect immediately upon publication on this website. You are responsible for reviewing these Terms and Conditions periodically. Continued use of the platform after any changes are published constitutes your acceptance of those changes.
These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or relating to these Terms and Conditions shall first be resolved through good-faith negotiation between both parties before any legal action is taken.